Elearning tools are becoming a staple in the corporate setting; especially in training call center offices that are mostly outsourced to other countries. There are a lot training tools and resources available but none are more engaging than instructional videos.
Instructional videos are getting really creative with their production. Professionally produced ones, in particular, have actors that really portray different scenarios very effectively.
Picking the right instructional video for a company is easier because just like movies, instructional videos can be previewed through the company’s website or through video sharing websites like Youtube and DailyMotion.
From the videos I’ve seen on Youtube, here are some of my favorites:
Top 6 Ways to Get an Angry Customer to Back Down, uploaded by myragolden. This is an incredibly helpful video that discusses the right ways to diffuse an irate customer bent on starting a fight with the representative. It’s very clear and concise and I like that it gives specific samples of dialogue that are extremely useful for representatives. Myra Golden is a customer-service and public relations expert and her website is listed on her channel information.
Customer Service Training DVD, uploaded by NewmarketLearning. The dialogues are very clear and easy to understand. Also, the video is witty and engaging. Newmarket Learning and Telephone Doctor Customer Service Training produce corporate training DVDs. Their website is also listed in their profile.
eLearning - Customer Service Training Course, uploaded by ServiceSkillsDOTcom. The video portrays realistic situations and the narrator or host of the video looks very professional but friendly. According to their profile, Service Skills.com is a web-based customer service e-learning training program.
Expert village, a free video hosting website, also has some videos that may be helpful to Customer Service Representatives. Their videos are mostly lecture-based but it’s still a free additional resource of reliable information.
Thursday, April 22, 2010
Sunday, February 7, 2010
Podcasting Is One of the Better Elearning Tools
Podcasting is an interesting little innovation that people on the Internet use and enjoy nowadays. Blogging, although still quite popular, is becoming a thing of the past. My first experience of podcasting was a few months back with my friends, who invited me to join their podcast as a guest. We basically talked about video games—Final Fantasy—its ups and downs, and the best storylines amongst the video game line.
You’re probably wondering what it is I’m talking about when I say podcasting. You see, a podcast is a video or audio blog post that is made accessible via different podcasting services, as well as through subscriptions to the podcast feed itself. If you think about it, it’s pretty similar to RSS feeds, minus the text and images. It’s gaining a steady following because visual and auditory stimulation is very hard to ignore.
Using podcasts is not limited for personal use as digital diaries, but they can actually be used for more serious matters like education as one of the more interesting elearning tools. If developers were to create content for their online courses, they can use podcasts to feature the instructor’s voice or video to supplement the materials presented in text, images and so on. Or an elearning website can be created which solely revolves around podcasting which features instructional video and audio for their learners.
Every time I go online, I encounter different social media applications online and later find out that they’re being used for online learning as elearning tools. This is very interesting for me because I think that it is something that can really benefit a lot of people, particularly the evolving student whose needs may be linked with that with the technological evolution of society itself.
Such technology is developed according to the preferences of and trends in society. We are currently living in the age of digital and social media, and people of different industries are trying their best to harness these advancements to better cater to the needs of their consumers and clients.
Check out this interesting article: E-readers take CES by storm
Tuesday, February 2, 2010
Stress in Looking for CA Auto Insurance Quotes Free
It is such a hassle to get CA auto insurance quotes free nowadays. I have been surfing for hours on end and I still could not find an insurance company that I could really trust. So I gave up the frantic search and took a short break.
I looked outside and saw that it was such a nice day. The sun was out but it was not scorching hot. I quickly decided that this day should not be wasted surfing the internet and basically doing household choirs. I thought to my self “My car isn’t going to get wrecked or into an accident anytime soon anyway.” Just to make sure, I decided not to take the car and just use my bike to go down the park and hang out. I wanted to soak in that nice warm sunshine and sort of just stop and smell the flowers. Other than such chores as needing to find CA auto insurance quotes free online, I was also feeling a little tired from all work related stressors. It has been a hectic two weeks. There was a new project that needed close attention. And aside from that, my boss was really riding me hard.
When I got out, I finally felt relaxed and refreshed. There was a dog in the park and the owner was really friendly as well so I petted and played a bit the dog, which was a golden retriever, and chatted with the owner. The sun and fresh air really did the trick. I went back, searched again for CA auto insurance quotes free online, got on a great site which basically solved all my dilemmas. If there is one thing I learned from all this it is: never underestimate the power of a little fresh air and sunshine in California.
I looked outside and saw that it was such a nice day. The sun was out but it was not scorching hot. I quickly decided that this day should not be wasted surfing the internet and basically doing household choirs. I thought to my self “My car isn’t going to get wrecked or into an accident anytime soon anyway.” Just to make sure, I decided not to take the car and just use my bike to go down the park and hang out. I wanted to soak in that nice warm sunshine and sort of just stop and smell the flowers. Other than such chores as needing to find CA auto insurance quotes free online, I was also feeling a little tired from all work related stressors. It has been a hectic two weeks. There was a new project that needed close attention. And aside from that, my boss was really riding me hard.
When I got out, I finally felt relaxed and refreshed. There was a dog in the park and the owner was really friendly as well so I petted and played a bit the dog, which was a golden retriever, and chatted with the owner. The sun and fresh air really did the trick. I went back, searched again for CA auto insurance quotes free online, got on a great site which basically solved all my dilemmas. If there is one thing I learned from all this it is: never underestimate the power of a little fresh air and sunshine in California.
Thursday, January 28, 2010
We Should Partner Relations Management Pronto
Our company has been trying to decide whether to invest on a good Partner Relations Management tool. The deliberation for this decision has been dragging along. It has been almost a month and there is still no decision. I am not part of the deliberating process. I am just a lowly peon. But still, from where I am, everyone seems to be so anal about the whole thing. Too much obsessive compulsive behavior in a company leaves that company inert, utterly impotent and immobile. I believe that they should at least already have reached a vote on whether or not to get a Partner Relations Management software system by this time. Otherwise, how long will it take them to even decide on which PRM vendor or provider to buy from? The whole process is just taking longer than a snail to cross the road.
I believe in a more proactive approach to things. If I ever get promoted to a decision making level of this corporate hierarchy, I would immediately have voted yes to getting Partner Relations Management software. Just thinking about how things will get a lot smoother when management and communication with our channel partners get automated is making me drool. Are they not thinking about how much opportunity cost they have already wasted by taking to long to decide on this one advantageous purchase? Perhaps this is what has been wrong with this company all along.
I believe that PRM will give us the edge over our competitors. I believe that the current PRM system that we have is too crude. We need real software that will revolutionize the way we deal with our channel partners. This has been obvious to so many people since day one. People think that integration and maintenance is expensive. However the positive effects or benefits that Partner Relations Management has really outweigh the cost.
Read here for more information about Channel Management.
Tuesday, August 25, 2009
Of the Mistake that is the Obama Housing Bailout
A new Obama mortgage bailout is being proposed. People see that it is quite similar to the old one. The new Obama bailout moneys being injected is worth about 200 billion dollars. Again.
Why is it that the more someone tells you what you should do about your life or yourself, the more you hate it and you feel the need to rebel against the advice? At least that’s how it is for me. Perhaps it’s because I have been lectured so many times as a child while being hit with a belt. Perhaps it’s because I felt bullied or threatened. What is it that creates the pride that makes you hate admitting that you were wrong? That what you did made things worse. That it was your fault, your decision. And why is it that these kinds of feelings don’t usually appear in the issue of love. Is it because I knew too well the satisfying results of admitting your mistakes in love but not in other parts of life like work and responsibility? Perhaps. I don’t know. But what I am sure of is that the Obama housing bailout plan is a mistake. And the administration better fess up to it.
Everyone is fighting over the 200 billion dollar Obama bailout moneys distributed to Freddie Mac and Fannie Mae. So many people argue about the fact that the Obama administration is still working to create a kind of solution that only serves as a show move. A move to instill confidence back into the economy, but does not really have enough significant effects to raise it up on its own. The Obama mortgage bailout doesn’t even have a clear enough break down of expenditure. Please Mr. President, show us the money.
Why is it that the more someone tells you what you should do about your life or yourself, the more you hate it and you feel the need to rebel against the advice? At least that’s how it is for me. Perhaps it’s because I have been lectured so many times as a child while being hit with a belt. Perhaps it’s because I felt bullied or threatened. What is it that creates the pride that makes you hate admitting that you were wrong? That what you did made things worse. That it was your fault, your decision. And why is it that these kinds of feelings don’t usually appear in the issue of love. Is it because I knew too well the satisfying results of admitting your mistakes in love but not in other parts of life like work and responsibility? Perhaps. I don’t know. But what I am sure of is that the Obama housing bailout plan is a mistake. And the administration better fess up to it.
Everyone is fighting over the 200 billion dollar Obama bailout moneys distributed to Freddie Mac and Fannie Mae. So many people argue about the fact that the Obama administration is still working to create a kind of solution that only serves as a show move. A move to instill confidence back into the economy, but does not really have enough significant effects to raise it up on its own. The Obama mortgage bailout doesn’t even have a clear enough break down of expenditure. Please Mr. President, show us the money.
Monday, August 24, 2009
Upon Hearing the Obama Bailout News
The biggest question I have been thinking about for the past few weeks was whether or not I would qualify for this new Obama Bailout plan. I just heard about this Obama Bailout news on T.V, and learned that it could just be the solution to stop foreclosure. This became a very interesting topic for me since I just lost my job and money is not coming in smoothly. I started researching about it and here are some useful things I have learned.
Qualifications:
1. Tragedy/Cause for financial burden
2. Mortgage higher than 31% of monthly income
3. Home must be one’s primary home
4. Feasible new payment plan
Those who are about to face foreclosure can rejoice because the Obama Administration is going to help us. The $200 B fund will be injected to Fanny Mae and Freddie Mac so that they can help more people stop foreclosure.
Now as for the first item in this list of Obama bailout package qualifications, let me elaborate about that. The first thing that they would look for is some kind of unavoidable cause for your mortgage problems. The most common reasons for this are if you or your partner loses a job, if you or your partner gets demoted or gets an income decrease, if you get an injury or illness that prevents you from working for a time, if there is a medical bill that you are having trouble paying, if there are unavoidable new expenses such as a new baby or renovation of the house due to natural calamity or accident. It just has to be something financially debilitating and unavoidable at the same time.
The Obama bailout package sounds really good. You just have to remember that there should be some means for you to pay the new modified loan. There is some criticism of it though, and I’m not sure why. I guess those who aren’t in my same situation can’t understand how necessary the Obama bailout plan really is.
Monday, August 3, 2009
Loan Advocacy Group In-line with OBAMA BAILOUT PLAN
Despite the various detractors and negative sentiments that plague the bailout plan proposed by US President Barack Obama, most banking and housing experts agree that more people stands to benefit from this economic life preserver. Many opposed to the plan have already expressed their belief that the bailout plan maybe a good thing for those who have incurred significant debts and are in great danger of foreclosure and losing their house, but not so great for those who have spent frugally and not incurred such a large debt. Still, the American banker’s Association gave their praises to the bailout plan, saying it is a constructive, flexible, and multi-faceted initiative that is like to have a positive effect. In this aspect, the Loan Advocacy Group agrees with US President Barack Obama. People definitely need help with their loans, and huge numbers of families stand to lose their homes to foreclosure because of unpaid loans, especially now with the recession exerting even more financial pressure on people everywhere.
Just like the bailout plan, loan modification as offered by the Loan Advocacy group is something that will offer more than just a glimmer of hope, but rather, a real chance to get over the burgeoning unpaid loans that a family has incurred and stave off the threat of losing their homes to foreclosure, which is the natural result of not being able to pay their dues at the right time, or at all, which is the case for some families. Most people who do get their homes foreclosed do so because they either do not know enough of loan modification to apply for it and make use of the opportunity to arrange for better terms on their loan, or get their application for a loan modification denied because of various reasons, usually because the entire procedure was not properly explained to them and they were unable to meet some of the prerequisites. Still worse, some are even victimized by scammers who have seen fit to take advantage of the misfortune of others and try to deceive them into believing they are actually “middlemen” or supposed independent facilitators of loan modification groups, and run away with whatever little remaining money the indebted homeowners have, leaving with no modified loan, no money, and pretty soon, no house as well.
The Loan Advocacy Group is a recognized institution made up of professionals who are seasoned experts in dealing with loan issues, legal experts well versed in matters of the law that govern loan issues, and a support team that fully understands that people in need of a loan modification are specifically that: people who are in need, and not people who need further troubles from an already long and winding process that may or may not guarantee any help in their plight. The Loan Advocacy Group is here to help these people and provide them with a viable solution to their foreclosure dilemmas.
Just like the bailout plan, loan modification as offered by the Loan Advocacy group is something that will offer more than just a glimmer of hope, but rather, a real chance to get over the burgeoning unpaid loans that a family has incurred and stave off the threat of losing their homes to foreclosure, which is the natural result of not being able to pay their dues at the right time, or at all, which is the case for some families. Most people who do get their homes foreclosed do so because they either do not know enough of loan modification to apply for it and make use of the opportunity to arrange for better terms on their loan, or get their application for a loan modification denied because of various reasons, usually because the entire procedure was not properly explained to them and they were unable to meet some of the prerequisites. Still worse, some are even victimized by scammers who have seen fit to take advantage of the misfortune of others and try to deceive them into believing they are actually “middlemen” or supposed independent facilitators of loan modification groups, and run away with whatever little remaining money the indebted homeowners have, leaving with no modified loan, no money, and pretty soon, no house as well.
The Loan Advocacy Group is a recognized institution made up of professionals who are seasoned experts in dealing with loan issues, legal experts well versed in matters of the law that govern loan issues, and a support team that fully understands that people in need of a loan modification are specifically that: people who are in need, and not people who need further troubles from an already long and winding process that may or may not guarantee any help in their plight. The Loan Advocacy Group is here to help these people and provide them with a viable solution to their foreclosure dilemmas.
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