Video Elearning Tools for Customer Service Representatives

Elearning tools are becoming a staple in the corporate setting; especially in training call center offices that are mostly outsourced to other countries. There are a lot training tools and resources available but none are more engaging than instructional videos.

Instructional videos are getting really creative with their production. Professionally produced ones, in particular, have actors that really portray different scenarios very effectively.

Picking the right instructional video for a company is easier because just like movies, instructional videos can be previewed through the company’s website or through video sharing websites like Youtube and DailyMotion.

From the videos I’ve seen on Youtube, here are some of my favorites:

Top 6 Ways to Get an Angry Customer to Back Down, uploaded by myragolden. This is an incredibly helpful video that discusses the right ways to diffuse an irate customer bent on starting a fight with the representative. It’s very clear and concise and I like that it gives specific samples of dialogue that are extremely useful for representatives. Myra Golden is a customer-service and public relations expert and her website is listed on her channel information.

Customer Service Training DVD, uploaded by NewmarketLearning. The dialogues are very clear and easy to understand. Also, the video is witty and engaging. Newmarket Learning and Telephone Doctor Customer Service Training produce corporate training DVDs. Their website is also listed in their profile.

eLearning - Customer Service Training Course, uploaded by ServiceSkillsDOTcom. The video portrays realistic situations and the narrator or host of the video looks very professional but friendly. According to their profile, Service Skills.com is a web-based customer service e-learning training program.

Expert village, a free video hosting website, also has some videos that may be helpful to Customer Service Representatives. Their videos are mostly lecture-based but it’s still a free additional resource of reliable information.

Podcasting Is One of the Better Elearning Tools

E Learning development tools

Podcasting is an interesting little innovation that people on the Internet use and enjoy nowadays. Blogging, although still quite popular, is becoming a thing of the past. My first experience of podcasting was a few months back with my friends, who invited me to join their podcast as a guest. We basically talked about video games—Final Fantasy—its ups and downs, and the best storylines amongst the video game line.

You’re probably wondering what it is I’m talking about when I say podcasting. You see, a podcast is a video or audio blog post that is made accessible via different podcasting services, as well as through subscriptions to the podcast feed itself. If you think about it, it’s pretty similar to RSS feeds, minus the text and images. It’s gaining a steady following because visual and auditory stimulation is very hard to ignore.

Using podcasts is not limited for personal use as digital diaries, but they can actually be used for more serious matters like education as one of the more interesting elearning tools. If developers were to create content for their online courses, they can use podcasts to feature the instructor’s voice or video to supplement the materials presented in text, images and so on. Or an elearning website can be created which solely revolves around podcasting which features instructional video and audio for their learners.

Every time I go online, I encounter different social media applications online and later find out that they’re being used for online learning as elearning tools. This is very interesting for me because I think that it is something that can really benefit a lot of people, particularly the evolving student whose needs may be linked with that with the technological evolution of society itself.

Such technology is developed according to the preferences of and trends in society. We are currently living in the age of digital and social media, and people of different industries are trying their best to harness these advancements to better cater to the needs of their consumers and clients.

Check out this interesting article: E-readers take CES by storm

Stress in Looking for CA Auto Insurance Quotes Free

It is such a hassle to get CA auto insurance quotes free nowadays. I have been surfing for hours on end and I still could not find an insurance company that I could really trust. So I gave up the frantic search and took a short break.

Economy likely grew faster in 4Q, but fears remain

I looked outside and saw that it was such a nice day. The sun was out but it was not scorching hot. I quickly decided that this day should not be wasted surfing the internet and basically doing household choirs. I thought to my self “My car isn’t going to get wrecked or into an accident anytime soon anyway.” Just to make sure, I decided not to take the car and just use my bike to go down the park and hang out. I wanted to soak in that nice warm sunshine and sort of just stop and smell the flowers. Other than such chores as needing to find CA auto insurance quotes free online, I was also feeling a little tired from all work related stressors. It has been a hectic two weeks. There was a new project that needed close attention. And aside from that, my boss was really riding me hard.

Free insurance quotes San Diego here.

When I got out, I finally felt relaxed and refreshed. There was a dog in the park and the owner was really friendly as well so I petted and played a bit the dog, which was a golden retriever, and chatted with the owner. The sun and fresh air really did the trick. I went back, searched again for CA auto insurance quotes free online, got on a great site which basically solved all my dilemmas. If there is one thing I learned from all this it is: never underestimate the power of a little fresh air and sunshine in California.

We Should Partner Relations Management Pronto

Our company has been trying to decide whether to invest on a good Partner Relations Management tool. The deliberation for this decision has been dragging along. It has been almost a month and there is still no decision. I am not part of the deliberating process. I am just a lowly peon. But still, from where I am, everyone seems to be so anal about the whole thing. Too much obsessive compulsive behavior in a company leaves that company inert, utterly impotent and immobile. I believe that they should at least already have reached a vote on whether or not to get a Partner Relations Management software system by this time. Otherwise, how long will it take them to even decide on which PRM vendor or provider to buy from? The whole process is just taking longer than a snail to cross the road.

I believe in a more proactive approach to things. If I ever get promoted to a decision making level of this corporate hierarchy, I would immediately have voted yes to getting Partner Relations Management software. Just thinking about how things will get a lot smoother when management and communication with our channel partners get automated is making me drool. Are they not thinking about how much opportunity cost they have already wasted by taking to long to decide on this one advantageous purchase? Perhaps this is what has been wrong with this company all along.

I believe that PRM will give us the edge over our competitors. I believe that the current PRM system that we have is too crude. We need real software that will revolutionize the way we deal with our channel partners. This has been obvious to so many people since day one. People think that integration and maintenance is expensive. However the positive effects or benefits that Partner Relations Management has really outweigh the cost.

Read here for more information about Channel Management.